Service commitment

1. Online Answering Questions: Set up a dedicated after-sales service hotline, and customers can consult at any time if they encounter any problems during the use of the equipment. After-sales service personnel will respond within 2 hours and reach the scene within 48 hours (except for special cases), and solve the customer's problems in a timely manner.

2. Remote assistance support: Through remote control technology, after-sales service personnel can view the operation status of the equipment in real time, quickly diagnose and solve some technical problems, and improve the efficiency of solving problems.

3. Technical data provided: customers provide comprehensive technical data, including equipment operation manuals, maintenance manuals, technical parameters tables, etc., to help customers understand the equipment performance and usage methods in depth.

4. Maintenance service response:

(1) In the maintenance service, after receiving the equipment failure or maintenance request from the Party A, it shall respond within 2 hours in emergency situations and within 24 hours in non-emergency situations.

(2) The Supplier shall provide 7X24 hours telephone support and remote guidance service (including WeChat, remote assistance and other support), and if the telephone support and remote network guidance service cannot solve the maintenance service content, the Supplier shall arrive on site within 48 hours.

Service support

CGB products currently serve the following regions:

1. East China (Jiangsu, Shanghai, Zhejiang, etc.);

2. South China (Guangdong and other places);

3. Central China (Hunan, Hubei, etc.);

4. North China (Beijing, Tianjin, Hebei, Shanxi, etc.);

5. Northwest China (Ningxia, Qinghai, Shaanxi, Gansu, etc.);

6. Southwest China (Sichuan, Guizhou, Chongqing, etc.);

7. Northeast China (Liaoning, Jilin, etc.);

CGB will keep its promise to provide you with multi-field technical support with high-quality products and enthusiastic service.